People do not buy Insurance for the product, they buy it for the outcome. The value of Insurance is not realised until you have a claim.

As your Insurance Broker, we lodge your claim on your behalf and oversee the progress of the claim through to settlement. We will always aim to have your claim settled in a very timely manner, subject of course, to all relevant information being provided at the time of lodging the claim.


Contact the BJS 24/7 emergency broker response hotline

An emergency is never convenient and can often cause considerable stress. BJS Insurance Brokers have entered into an agreement with the Johns Lyng Group to provide our client’s with a 24/7 emergency claim response service.

Johns Lyng Group is one of Australia’s leading emergency building companies who are ready and able to assist client’s of BJS. All you need to do is follow these 4 simple steps if an emergency strikes out of hours…..

  1. Contact the Johns Lyng group on 1300 218 992
  2. Advise Johns Lyng that you are a client of BJS Insurance Brokers
  3. Confirm your Policy Number and Insurer for the particular property affected
  4.  Johns Lyng will advise what steps you need to take prior to their arrival to your property

It’s that simple! Whilst we hope our client’s never need this service, please keep the attached information card handy for future reference if you take out a policy with us.

Alternatively, you can submit your claim information below and we will contact you with on the next available business day. Our office hours are Monday – Friday 9:00am – 5:00pm AEST.

Download Emergency Response Brochure


You can lodge a claim over the phone by simply calling our office on 1800 358 131 and talking to one of our staff. All our staff are fully qualified to lodge and manage claims. Our office hours are Monday – Friday 9:00am to 5:00pm EST.

Should you wish to submit your claim to us online, please complete the below questionnaire and press submit. One of our claims officers will then contact you to discuss the claim further.


  • if unknown, please enter the postal address of where your policy is sent.
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